Shipping & delivery Back
In a hurry to receive your order?
We understand!
Here's everything you need to know:
- Our logistics team works Monday to Friday.
- No orders are processed during weekends or public holidays.
- Generally, any order placed before 12pm is shipped the same day, if the ordered goods are in our warehouse. Orders placed after 12pm or requiring a stock transfer are shipped as a priority on the next working day.
- You will be notified by email when your parcel has been shipped and you can track your delivery using the tracking number provided in that email. How do I track my parcel?
Please note that, for environmental reasons, we regularly reuse cardboard boxes and packaging from our suppliers.
Lecomte offers you the following delivery methods:
Shipping:
Delivery to your home or to a pick-up point.
You will be able to choose your shipping method during the delivery step. We reserve the right to choose the carrier based on the destination of the parcel, except for pick-up points. We work with bPost, DPD and UPS.
In-store pick-up:
You can choose to collect your order from one of our stores (Ixelles, Jodoigne or Waterloo). You must select it during the delivery step. In-store pick-up is always free of charge.
You will be notified by email as soon as your parcel is available in the store.
We deliver to Belgium and throughout Europe.
Shipping costs are calculated based on the delivery method and the destination country.
For delivery in Belgium, delivery times are on average 24 to 48 hours.
For delivery in France, delivery times are on average 3 to 5 business days.
The delivery times indicated on the webshop are average standard times and correspond to the total processing and transit time.
Once your order has been shipped, we will send you a shipping confirmation email with your parcel number and the tracking link for your delivery (by clicking on this link, you will be automatically redirected to the carrier's website handling the delivery).
If your order is sent by Bpost, you can also track your delivery by submitting your tracking number at:https://track.bpost.cloud/btr/web/#/home?lang=en
If your order is sent by UPS, you can also track your delivery by submitting your tracking number at: https://www.ups.com/track?loc=en_us&requester=ST/
You can also access your parcel tracking from your customer account: click on "View my orders" and then on "Track my parcel" on the relevant order.
If you are not present when your parcel is delivered, the carrier will leave your parcel at a collection point and notify you of its availability.
We are sorry to hear that there is an issue with the delivery of your parcel.
Contact our customer service and our team will do everything possible to offer you a solution as quickly as possible.
Please note that it will be necessary to submit an investigation request to the carrier. Carriers have a legal timeframe to conduct this investigation.
Once your order has been confirmed, it is no longer possible to change the delivery address.
You can quickly contact our customer service and we will do everything we can to find a solution.
If your order has already been prepared and/or handed over to the carrier, we will unfortunately not be able to offer a solution. In the event that the parcel cannot be delivered to the recipient (due to an error in the delivery address, for example), the parcel will be returned to us by the carrier and you will be refunded as soon as your parcel is received at our warehouse.
You will be notified by email as soon as your parcel is available.
From that moment on, you can come and collect your order. You will just need to present your confirmation email.
It's as simple as that!