Order Back
Nothing could be easier. Follow the guide!
- Browse our website and add the desired items to your cart.
- You will notice that the number of products in your cart is updated with each addition and is shown on the shopping cart icon in the upper right corner of the page.
- When you have finished selecting your products, go to your cart.
- Check the contents of your order.
- Select the delivery method (home delivery / pick-up point or in-store collection)
- Click on "Finalise your order".
- Follow the steps through to payment.
As soon as your order is confirmed, our logistics team will do everything possible to dispatch it as quickly as possible!
You can check the status of your order by logging into your customer account on our website, clicking on the "Orders" tab and referring to the "Processing" section.
Unfortunately, once your order has been confirmed, you can no longer modify it.
If necessary, you can always submit a cancellation request by contacting our customer service team. We will do our best to find a solution for you.
Unfortunately, once your order has been confirmed, you can no longer modify it.
If necessary, you can always submit an order cancellation request by contacting our customer service team at [email protected]. We will do our best to find a solution for you.
First check your spam folder. It is possible that your confirmation email ended up there.
You can also view your orders by logging into your customer account on our website and clicking on the "Orders" tab.
If the order you just placed appears in the list, your order has been successfully registered.
If the order you just placed does not appear in the list, there was a problem and your order was not properly registered. Please place your order again or contact our customer service!
Two options:
- By logging into your customer account on our website and clicking on the "Orders" tab.
- In your order confirmation email. The order number is included in the subject line as well as in the body of the email.