How can we help you?​

There are two ways to proceed: 

1. You can visit one of our stores. 
   You can return the product at the checkout and get an immediate refund, upon presentation of your purchase receipt, or without a receipt if the purchase was made from a customer account. Please note: if you paid for your order online using gift cards, we will also refund you with gift cards in store.
2. Another option is to send the product back to us. Either you download your label via our return portal, or you send it to the following address: Rue de Piétrain 75-A, 1370 Jodoigne. 

Returns from Belgium are free of charge.

For other countries, return costs are the responsibility of the buyer.

We accept returns of your items within 30 days of your purchase date (in store) or your delivery date (on the webshop).

Yes. You have the option to return items purchased on the webshop directly to the stores, free of charge.

One small specificity: you will be refunded by our logistics department, using the same payment method used for your order, and not in cash.

Lecomte offers you an exchange guarantee as a gesture of goodwill.
You can exchange an unused item within 30 days upon presentation of your receipt.

Please note that no item will be accepted if it is not returned in new condition and in its original packaging, or if it has been used (no signs of wear will be accepted). We reserve the right not to offer these goodwill gestures if the conditions are not met.

In the case of an in-store return, the refund will take place immediately, in cash or to your customer account.

In the case of a postal return, we commit to refunding you as soon as possible and no later than 14 days following the date of receipt at our warehouse. The refund will be made using the payment method used for your order.

In this case, please contact our customer service so that we can analyse the situation and try to find a satisfactory solution together.

The label is generated via the return portal provided for this purpose.

If you encounter any issues, you can also contact customer service via our contact form, by phone or direct messaging. Our team will guide you through the steps to complete your return.

Given the low return rate and for ecological reasons, we do not automatically include a return label in our packages.

You can download it very easily on our return portal.

No problem. Simply contact our customer service to cancel the return request in order to avoid being charged any fees.